One hour with a lead auditor, booked online

Sixty minutes spent on your questions, not on background

The expert hour is for the moment when you have the documents in front of you and you need someone who knows the standard and the scheme to tell you what they mean and what to do next. You send what you want to discuss in advance, the consultant reads it before the call, and the hour goes on answers.

The call is advice from a consultant. It is not an audit, it does not produce a certificate, and it does not change the outcome of any assessment your certification body carries out. What it does is help you understand where you stand and choose the right action, in plain words.

£150 ex VAT, per hour

• A full hour on Microsoft Teams with a CQI and IRCA registered lead auditor and consultant.
• Documents read in advance, so the conversation starts from your situation.
• A walk through your SchemeReady report: what the bands and stop items mean and what to tackle first.
• A certification body report explained: each finding, the evidence that would close it and how to write the corrective action.
• Straight answers to specific questions on scope, competence records, internal audit site visits, management review or anything else.
• Agreed next steps at the end of the call, in a form you can take back to your team.

What to send in advance

The more you send beforehand, the more of the hour goes on answers. Reply to your confirmation email with the documents at least one working day before the call. Send only what is relevant, and remove anything you would not want a third party to see. Your documents are used only to prepare for and hold the call.

If you are bringing a SchemeReady report, the PDF is enough: it already carries your profile, your bands, your stop items and your action plan.

• For a SchemeReady review: the readiness report PDF, and the evidence list or action plan if you have started working through them.
• For a certification body report: the report itself, the findings or nonconformity sheets, and any response you have already drafted.
• For a specific question: the question written out, and the document or record it relates to (for example your scope statement, your training matrix or your last management review minutes).
• For everyone: which standard or scheme you are working to, your certification body if you have one, and the date of your next visit if it is booked.

One price, no add-ons

£150 ex VAT, per hour

The price covers the consultant's preparation time, the one-hour call and any short follow-up by email to clarify a point from the call. VAT is added where it applies and shown before you pay. You receive a receipt by email. If you need an invoice addressed to your company, ask when you book.

If your question turns out to need more than an hour, the consultant will say so on the call and you can decide whether to book another hour or ask for a proposal for a consultancy day. There is no obligation either way.

Cancellation terms

• You can cancel or move your call free of charge up to 24 hours before the booked start time. Cancelled bookings are refunded in full; moved bookings keep the payment.
• Cancellations made inside 24 hours, and calls that are not attended, are charged in full, because the preparation has been done and the time cannot be resold.
• If you join late, the call still ends at the booked time.
• If Denver House has to cancel, you choose between a new time and a full refund.
• Technical problems on our side that stop the call taking place are treated as our cancellation.